How do I add additional users to my account?
You can submit a "Request Access" form to add additional users' electronically or contact a Premium Specialist Representative.
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Are there deadlines for placing a food and beverage order for an event?
At webonlineordering, we pride ourselves in using only the freshest ingredients and our 2:00 pm deadline ensures that our Chefs can order and prepare the best food for you and your guests to enjoy! Please reference your event calendar for each deadline.
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What if the pre-order deadline has passed? Can I still order food?
Yes, you can still place an order from the day of event menu. Call your Premium Specialist Representative to learn more about your menu options.
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How do I place an order for an event that is not on the calendar?
To place an order, call or email your Premium Specialist Representative.
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What steps do I take to let webonlineordering know that one of the guests in my suite has a food allergy?
Please be sure to list any and all food allergies for our culinary team in the Chef’s Notes box in the ‘Review Your Order’ section and/or contact your Premium Specialist Representative for further questions.
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How do I find healthier dining options for my suite?
webonlineordering is equipped with a dynamic search tool located directly beneath 'Browse the Menu'. There, you are able to search for all of our light, healthy, vegan and vegetarian favorites.
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• What if I forget my password?
• How do I add additional users to my account?
• Are there deadlines for placing a food and beverage order for an event?
• What if the pre-order deadline has passed? Can I still order food?
• How do I place an order for an event that is not on the calendar?
• What steps do I take to let webonlineordering know that one of the guests in my suite has a food allergy?
• How do I find healthier dining options for my suite?
• How do I communicate any special requests or order an item not on the menu?
• How do I order the Dessert Cart for my suite?
• Can I get a personalized cake in my suite?
• What do I do if I find an error in my Order Confirmation?
• What if I need to change my online order?
• Can I cancel on order on online? How?
• What forms of payment does weborderingonline accept?
• When does my credit card get charged for my food and beverage order?
• Is my account information secure?
• Does webonlineordering use environmentally friendly or sustainable products?
• Can I remove beverages from my suite?

Is my account information secure?
Protecting your order and payment information is one of our top priorities. webonlineordering.com is secured using SSL certificates which means all your data is encrypted during transmission to our servers.
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Does webonlineordering use environmentally friendly or sustainable products?
We are committed to making a difference and, together with you, proudly use environmentally friendly plates and flatware in the suites.
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Can I remove beverages from my suite?
Suite holders are not permitted to take cans, bottles, or glasses outside the suite area. Drinks taken into the suite hallway must be poured into disposable cups. Please note, no drinks may leave the suite level.
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How can I stay informed on specials and offerings from webonlineordering?
Make sure a Premium Specialist has your most up to date contact information to receive our great offers directly to your inbox.
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If I have a question, who can I call to talk about my order?
You can either call or email your Premium Specialist Representative or fill out the "Contact Us" form on the website.
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What is service charge?
Please note that all food and beverage items are subject to an 18% service charge plus applicable sales tax. This service charge is not a tip or gratuity and is not distributed to service employees. Additional payment for tips or gratuity for service, if any, is voluntary and at your discretion.
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