FAQ

  • How can I stay informed on specials and offerings from webonlineorderin?
  • If I have a question, who can I call to talk about my order?
  • What is service charge?
  • What if I forget my password?
    Passwords can be re-set with your Premium Specialist Representative.

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    How do I add additional users to my account?
    You can submit a "Request Access" form to add additional users' electronically or contact a Premium Specialist Representative.

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    Are there deadlines for placing a food and beverage order for an event?
    At webonlineordering, we pride ourselves in using only the freshest ingredients and our 2:00 pm deadline ensures that our Chefs can order and prepare the best food for you and your guests to enjoy! Please reference your event calendar for each deadline.

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    What if the pre-order deadline has passed? Can I still order food?
    Yes, you can still place an order from the day of event menu. Call your Premium Specialist Representative to learn more about your menu options.

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    How do I place an order for an event that is not on the calendar?
    To place an order, call or email your Premium Specialist Representative.

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    What steps do I take to let webonlineordering know that one of the guests in my suite has a food allergy?
    Please be sure to list any and all food allergies for our culinary team in the Chef’s Notes box in the ‘Review Your Order’ section and/or contact your Premium Specialist Representative for further questions.

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    How do I find healthier dining options for my suite?
    webonlineordering is equipped with a dynamic search tool located directly beneath 'Browse the Menu'. There, you are able to search for all of our light, healthy, vegan and vegetarian favorites.

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